Returns & Exchanges

At TOOLI-ART, we want you to be fully satisfied with your creative tools, which is why we offer a 30-day return policy for unused and unopened products. If your order doesn't meet your expectations, our team is here to help facilitate a smooth return or exchange process.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for your return to receive a Return Authorization (RA) number.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all pens, markers, or accessories are included and unused.

• 3.
  Ship the Items

  Affix the provided return label or ship the package via your preferred carrier to our designated warehouse address.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund back to your original payment method within 5-7 business days.