Frequently Asked Questions
Everything you need to know about Tooli-Art products and services.
What types of surfaces can Tooli-Art paint pens be used on?
Our paint pens are highly versatile and work on almost any surface, including rock, canvas, wood, ceramic, glass, fabric, and plastic. For best results on non-porous surfaces like glass or ceramic, we recommend baking the item or applying a sealant.
How long does shipping take for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your package ships.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the item in its original packaging for a full refund or exchange. Please contact our support team to initiate the process.
Are Tooli-Art products safe and non-toxic?
Yes, all our paint pens and art supplies are non-toxic, acid-free, and conform to ASTM D-4236 and EN-71 safety standards, making them safe for both adults and children to use.
How should I store my paint pens to prevent them from drying out?
To ensure longevity, always store your pens horizontally when not in use. Make sure the caps are clicked on tightly to maintain an airtight seal and prevent the nibs from drying.
Do you offer international shipping?
Currently, we ship to a wide range of countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.